This Return and Refund Policy applies to purchases and certain payments made to New Glory International through terrymacalmon.com, newglory.org, and any other website or online store operated by New Glory International that refers to this Policy.
New Glory International (“New Glory,” “NGI,” “we,” “us,” or “our”) is a nonprofit organization recognized as tax-exempt under Section 501(c)(3) of the Internal Revenue Code.
This Policy should be read together with our Terms of Service, Shipping Policy, and any transaction-specific terms presented at the time of purchase.
Nothing in this Policy limits any warranty, remedy, refund right, cancellation right, or other consumer right that applicable law does not permit New Glory to exclude or waive.
1. Physical Product Returns
Unless an exception in this Policy applies, New Glory voluntarily accepts eligible returns of physical products when a return is requested within 30 days after delivery.
To qualify for a voluntary return, the product must generally:
- be unused and in substantially the same condition in which it was received;
- include all original components and accessories;
- be returned in its original packaging where reasonably applicable; and
- be accompanied by sufficient information for us to identify the original purchase.
For products such as CDs, DVDs, sealed audio or video products, and printed sheet music, original shrink-wrap, seals, or comparable protective packaging must ordinarily remain unopened for a voluntary change-of-mind return.
These condition requirements do not limit remedies available for defective, damaged, incorrectly supplied, or otherwise nonconforming products.
2. Requesting a Return
Before sending a return, please contact New Glory at:
Email: info@terrymacalmon.com
Phone: +1 214-494-2265
Please provide:
- your name;
- order number, if available;
- the product you wish to return;
- the reason for the return; and
- photographs or other reasonable documentation if the product is damaged, defective, or incorrect.
If the return is eligible, we will provide return instructions.
Please do not send merchandise to New Glory without first obtaining return instructions. Different carriers and products may require different return arrangements.
3. Change-of-Mind Returns
For an eligible voluntary return that is not caused by an error, defect, damage, or other breach by New Glory:
- the customer is responsible for the cost of returning the product;
- original shipping and handling charges are ordinarily non-refundable;
- the product must meet the eligibility requirements in Section 1; and
- the refund will ordinarily include the purchase price of the accepted returned product and applicable sales tax attributable to that refunded amount.
We do not charge a general restocking fee for an eligible return received in accordance with this Policy.
If returned merchandise has been used, materially altered, damaged after delivery, or is missing components for reasons not attributable to New Glory, we may decline the voluntary return or reasonably reduce the voluntary refund to reflect the diminished value, to the extent permitted by applicable law.
This section applies only to New Glory's voluntary return program. It does not reduce remedies that may exist because merchandise was defective, damaged before delivery, incorrectly supplied, or otherwise failed to conform to the sales contract.
4. Defective, Damaged, Incorrect, or Missing Products
If an item arrives:
- damaged;
- defective;
- materially different from the product ordered;
- in the wrong quantity; or
- with a material component missing,
please contact us as soon as reasonably practical.
Where practical, we recommend reporting visible shipping damage within 7 days after delivery so that packaging and carrier evidence can be preserved.
The seven-day period is not an absolute legal deadline and does not shorten any applicable statutory warranty, rejection, revocation, or other consumer right.
Depending on the circumstances and applicable law, New Glory may:
- replace the product;
- supply a missing component;
- correct the order;
- repair or provide a functioning replacement where appropriate; or
- issue a full or partial refund.
If the problem resulted from New Glory's error or from merchandise properly rejected because it did not conform to the order, New Glory will not require the customer to bear reasonable return-shipping expenses that applicable law places on New Glory.
We may provide a prepaid return label, reimburse reasonable return postage, or instruct the customer not to return a low-value damaged or defective item.
5. Inspection of Returned Products
New Glory may reasonably inspect returned merchandise before approving a voluntary refund.
Inspection is intended to determine:
- whether the correct product was returned;
- whether the voluntary return conditions were satisfied;
- whether claimed damage or defects are present; and
- whether the product has been materially used, altered, or damaged after delivery.
Inspection does not permit New Glory to withhold a refund or other remedy that applicable law requires.
We may request reasonable photographs or other documentation before requiring a physical return where doing so may resolve the matter more efficiently.
6. Refund Amount
For an approved voluntary return, the refund will ordinarily include:
- the amount paid for the returned merchandise; and
- sales tax collected on the refunded portion of the purchase, where applicable.
Original outbound shipping and handling charges are ordinarily not refundable for a voluntary change-of-mind return.
If a refund results from New Glory's failure to fulfill the applicable order, shipment of incorrect or nonconforming merchandise, or another circumstance for which applicable law requires reimbursement of shipping or other amounts, the appropriate additional amounts will also be refunded.
Where only part of an order is refunded, shipping charges will be handled in accordance with the original pricing structure, applicable law, and the circumstances of the return.
7. Refund Method
Refunds will ordinarily be issued to the original payment method used for the transaction.
This protects both the customer and New Glory against payment fraud and unauthorized diversion of refunds.
Where a refund to the original payment method is impossible, New Glory may use another reasonable refund method consistent with applicable law and payment-provider requirements.
Store credit or a gift card will not be substituted for a monetary refund where applicable law requires a monetary refund.
8. Refund Processing Time
Once New Glory has approved a refund, we will initiate the refund promptly and ordinarily within 7 business days.
After New Glory submits the refund, the time required for the funds to appear in the customer's account is controlled in part by the payment processor, card network, bank, or other financial institution and may take additional time.
Where applicable law requires a refund to be issued within a shorter or otherwise specific period, New Glory will comply with that requirement.
If you have received confirmation that New Glory issued a refund but it has not appeared in your account after a reasonable processing period, please contact your bank or payment provider and then contact us if further assistance is needed.
9. Orders Cancelled Before Shipment
If you wish to cancel an order that has not yet shipped, contact New Glory as soon as possible.
We will make reasonable efforts to stop fulfillment. An order cannot always be cancelled once processing or carrier transfer has begun.
If New Glory successfully cancels an order before shipment, the customer will receive a refund of the amount paid for the cancelled merchandise and any shipping charges attributable solely to that cancelled shipment.
If the order has already shipped, the return provisions of this Policy will generally apply.
10. Products New Glory Cannot Ship
If New Glory determines that it cannot ship ordered merchandise within the time required or agreed and the order must be cancelled, New Glory will issue the refund required by applicable law.
Where applicable, the refund will include amounts paid for the unshipped merchandise and associated shipping, handling, insurance, or other charges attributable to that unshipped merchandise.
New Glory will not substitute materially different merchandise for an unavailable item without the customer's agreement.
11. Digital Products
Digital products may include:
- MP3 albums or tracks;
- downloadable accompaniment tracks;
- PDF or downloadable sheet music;
- eBooks;
- digital documents;
- video or audio downloads; and
- other electronically delivered content.
Because digital files can be copied or retained once delivered, purchases of digital products are generally non-refundable after the digital content has been downloaded, accessed, or otherwise made available for use, except where the product is defective, materially different from what was purchased, duplicated because of a processing error, or a refund or other remedy is required by applicable law.
A customer's inability to use a digital product because the customer's device does not support a clearly disclosed standard file format does not by itself make the product defective.
However, if a digital product supplied by New Glory:
- cannot reasonably be downloaded because of a problem with the file or delivery system;
- is corrupted;
- is the wrong file;
- materially fails to match its description; or
- contains another material technical defect attributable to New Glory,
please contact us. We will first make reasonable efforts to provide a corrected or functioning copy. If we cannot reasonably correct the problem, we may provide an appropriate refund.
If you accidentally purchase the same digital item more than once in substantially the same transaction or because of an identifiable processing error, please contact us so that we can review the duplicate transaction.
Nothing in this section excludes mandatory legal rights applicable to digital content.
12. Opened CDs, DVDs, and Sheet Music
Opened CDs, DVDs, other sealed recorded media, and printed sheet music ordinarily cannot be returned solely because the customer changed their mind.
This restriction exists because the intellectual property contained in these products can be copied or reproduced after the product is opened.
This restriction does not apply where:
- the product is defective;
- the wrong product was supplied;
- the product was materially damaged before or during delivery;
- the product materially fails to conform to its description; or
- applicable law requires a return, refund, replacement, or other remedy.
13. Books and Other Printed Materials
Unused books and other ordinary printed materials may be returned under the 30-day voluntary return policy.
Books or printed materials that have been materially written in, highlighted, altered, damaged after delivery, or extensively used may not qualify for a voluntary change-of-mind refund.
There is no arbitrary percentage-of-pages test.
Defective printing, missing pages, incorrect binding, shipping damage, or other defects attributable to New Glory or its suppliers remain subject to the defect provisions of this Policy.
14. Sale and Discounted Items
Unless an item was clearly identified as Final Sale before purchase, a discounted or sale price does not by itself prevent an otherwise eligible physical product from being returned under this Policy.
Items clearly identified as Final Sale are not eligible for a voluntary change-of-mind return.
Final Sale status does not eliminate remedies for defective, damaged, incorrect, misdescribed, or otherwise nonconforming merchandise and does not limit any right that applicable law does not permit New Glory to waive.
15. Gift Cards
Gift cards and other stored-value products are generally non-refundable and may not ordinarily be redeemed for cash except where required by applicable law.
Any mandatory cash-redemption, balance, expiration, or other rights provided by applicable federal or state law remain unaffected.
If a gift card was charged or issued incorrectly because of a processing error, please contact us.
Separate Gift Card Terms may also apply.
16. Gifts
If merchandise was purchased by another person as a gift, New Glory may require information sufficient to verify the original transaction.
Where a monetary refund is appropriate, the refund will ordinarily be returned to the original purchaser's payment method.
New Glory may offer the gift recipient an exchange or store credit as an alternative where appropriate, but such credit does not replace a monetary refund where applicable law requires one.
17. International Customers
New Glory serves customers in multiple countries.
Customers outside the United States may have mandatory consumer rights under the law applicable to their transaction, including rights concerning defective merchandise, distance sales, cancellation, digital content, or refunds.
Nothing in this Policy is intended to waive or restrict a mandatory consumer right that cannot lawfully be waived by contract.
Where mandatory local law provides greater rights than this Policy, those mandatory rights will apply to the extent legally required.
18. Customs Duties and Import Charges
Customs duties, import taxes, brokerage fees, postal charges, and similar amounts collected directly by a foreign government, customs authority, postal operator, or third-party carrier are generally not controlled by New Glory and cannot necessarily be refunded by New Glory.
Where New Glory or its checkout provider collected duties or import charges in advance, any refund of those amounts will depend on the nature of the charge, the applicable customs rules, and how the amount was remitted.
We will provide reasonable transaction documentation where appropriate to assist a customer seeking a refund from the relevant authority.
Import costs will not be withheld from a refund where applicable law requires New Glory to refund them.
19. Charitable Contributions
Charitable contributions to New Glory are not purchases of merchandise and are not subject to the 30-day physical-product return policy.
Charitable gifts are generally intended to be irrevocable once completed.
New Glory may, however, review a request to reverse or correct a contribution in circumstances including:
- duplicate contributions;
- incorrect contribution amounts caused by a processing or input error;
- unauthorized transactions;
- technical or payment-processing errors;
- a contribution New Glory cannot lawfully accept; or
- another circumstance in which applicable law requires or New Glory reasonably determines that a correction or refund is appropriate.
Cancellation of a recurring contribution stops future charges in accordance with the applicable recurring-giving terms but does not automatically reverse charitable contributions already processed.
If a charitable contribution is refunded or reversed, any contribution acknowledgment or tax receipt relating to the refunded amount may need to be corrected, cancelled, or disregarded for tax purposes.
Donors should consult their own tax adviser regarding the tax consequences of a refunded contribution.
20. Recurring Contributions
A request to stop recurring charitable contributions is a cancellation of future payment authorization rather than a product return.
Customers and donors may cancel future recurring contributions using the applicable cancellation method described during enrollment or by contacting New Glory.
We will not intentionally charge a recurring contribution after cancellation has become effective.
If a recurring contribution is processed after an effective cancellation because of an error attributable to New Glory or its payment processor, please contact us so that the transaction can be investigated and, where appropriate, reversed.
21. Unauthorized Transactions
If you believe a transaction was made without your authorization, contact New Glory promptly at info@terrymacalmon.com.
We may request reasonable information necessary to investigate the transaction and protect the relevant account or payment method.
Nothing in this Policy limits a consumer's rights to report unauthorized transactions, billing errors, nondelivery, or other qualifying disputes to a bank, card issuer, payment provider, or governmental authority under applicable law.
22. Chargebacks and Payment Disputes
We encourage customers to contact New Glory first when there is a problem with an order because many issues can be corrected quickly.
However, nothing in this Policy requires a customer to surrender or waive a legally available right to dispute a qualifying charge with a card issuer, bank, or payment provider.
Where a payment dispute is opened, New Glory may provide the payment provider with relevant transaction, delivery, communication, and refund records for purposes of resolving the dispute.
New Glory will not knowingly make false or misleading representations in responding to a payment dispute.
23. Sales Tax Refunds
When New Glory refunds the purchase price of taxable merchandise, applicable sales tax attributable to the refunded purchase amount will also be refunded where required.
If New Glory collected Texas sales tax in error, we will handle the matter in accordance with applicable Texas tax requirements, which may include refunding the tax directly or providing documentation necessary for the purchaser to pursue an available refund procedure.
24. Return Shipping
For an ordinary voluntary change-of-mind return, the customer is responsible for return shipping.
We recommend using a trackable shipping method for higher-value merchandise.
For products returned because of New Glory's error or a qualifying defect or nonconformity, New Glory will provide or reimburse reasonable return shipping where required by applicable law or as otherwise agreed.
Customers should not incur unusually expensive return-shipping costs without first contacting New Glory unless immediate action is reasonably necessary to preserve their legal rights.
25. Refused or Unclaimed Shipments
Refusing delivery or failing to collect a shipment does not automatically create a right to a full refund.
Where a shipment is returned because the customer:
- supplied an incorrect or incomplete address;
- refused delivery without a legally valid reason;
- failed to collect the shipment; or
- failed to pay properly disclosed import charges for which the customer was responsible,
New Glory may deduct reasonable, actually incurred shipping, return-sh